Privacy Policy
ARICS TOURS places particular importance on the protection of your personal data. This Privacy Policy explains what data may be collected through our website, why it is used, and what rights you have.
1. Data Controller
The data controller responsible for processing personal data collected through the website is:
ARICS TOURS
Lot 23, Entre Ciel et Terre, Ambatobe Ilafy, BP 5035, Antananarivo 101, Madagascar
Email: info@arics-madagascar.com
Phone: +261 34 14 679 99
2. Data Collected
Depending on how you use the website, ARICS TOURS may collect the following types of data:
- First and last name;
- Email address;
- Phone number;
- Information provided through a contact form or travel inquiry form;
- Information necessary to process a booking request or organize a trip;
- Technical and browsing data, when audience measurement tools or cookies are used.
Only data necessary for the intended purposes is collected.
3. Purposes of Data Processing
Personal data may be used to:
- Respond to your requests for information;
- Process your travel and booking requests;
- Manage relationships with customers and prospective customers;
- Organize and provide the requested travel services;
- Improve the website’s functionality and user experience;
- Measure website traffic, where applicable;
- Comply with the legal and regulatory obligations applicable to ARICS TOURS.
Data is not used for purposes incompatible with those for which it was collected, unless permitted by law or where your consent is required.
4. Legal Basis and Conditions for Processing
Personal data is processed in accordance with Law No. 2014-038 on the protection of personal data.
Where consent is required, it is obtained freely, specifically, and on an informed basis.
Certain processing activities may also be necessary to fulfill a request or contract, comply with a legal obligation, or protect the rights of ARICS TOURS.
5. Data Recipients
Personal data is intended for authorized personnel within ARICS TOURS.
Where necessary to organize a trip or provide a service, data may also be shared with relevant service providers or partners, such as accommodation providers, transport operators, guides, activity providers, or other tourism service suppliers.
Such disclosures are limited to the information necessary to provide the requested service.
Personal data is not sold to third parties.
6. Data Retention
ARICS TOURS retains personal data for no longer than necessary for the purposes for which it was collected, subject to any legal or regulatory obligations that may require a longer retention period.
Specific retention periods may vary depending on the nature of the data and the purpose of processing.
7. Data Transfers
As part of travel arrangements, certain data may be shared with service providers located in Madagascar or abroad when necessary to provide the requested service.
Where required by applicable regulations, ARICS TOURS implements the necessary measures regarding such transfers.
8. Data Security
ARICS TOURS implements reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can guarantee absolute security.
9. Your Rights
In accordance with applicable Malagasy regulations, you have the following rights, in particular:
- The right to access your personal data;
- The right to correct inaccurate or incomplete data;
- The right to object to processing under the conditions provided by law;
- The right to have your data erased or deleted when the legal conditions are met.
You may also exercise any other rights provided for under the regulations applicable to your situation.
To exercise your rights, you can contact ARICS TOURS at:
Your request may be accompanied by the information necessary to verify your identity.
10. Cookies
The website may use cookies or other tracking technologies to ensure its proper functioning, improve the browsing experience, and, where applicable, measure website traffic.
Where consent is required, the relevant cookies are only placed after the user has given consent.
You can manage your cookie preferences through the cookie management tool available on the website or through your browser settings.
11. Changes to This Privacy Policy
ARICS TOURS may update this Privacy Policy to reflect changes in its practices, services, or applicable regulations.
The version in force is the one published on the website at the time of your visit.
12. Contact
For any questions regarding this Privacy Policy or the processing of your personal data, please contact:
ARICS TOURS
Lot 23, Entre Ciel et Terre, Ambatobe Ilafy, BP 5035, Antananarivo 101, Madagascar
Email: info@arics-madagascar.com
Phone: +261 34 14 679 99
